Privacy Policy

Last Updated: 30/07/2026

Introduction:

Welcome to LavenderAI. We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit our website or use our AI services, in compliance with the UK General Data Protection Regulation (UK GDPR).

Data Controller:

LavenderAI is the data controller responsible for your personal data.

Our registered business address is:

Lavender AI 4th Floor, Silverstream House, 45 Fitzroy Street, Fitzrovia London W1T 6EB

We are registered with the UK Information Commissioner's Office (ICO). Our registration number is:

ZC216453

If you have any questions about this privacy policy or our privacy practices, please contact us at OA@lavenderai.co.uk.

Data We Collect We may collect and process the following data:

  • Identity & Contact Data: Name, email address, phone number, and clinic name when you submit a form or interact with our digital assistant.

  • Technical & Usage Data: IP address, browser type, and how you interact with our website.

  • Communication Data: Transcripts of interactions with our AI assistant (Lavender) for service improvement and lead routing.

How We Use Your Data We use your data strictly to:

  • Provide and manage our services.

  • Respond to your inquiries and route leads.

  • Improve our AI models (transcripts are anonymised where possible).

Third-Party Processors To provide our services, we use secure third-party platforms. Your data may be processed by:

  • Voiceflow: For hosting and running our AI assistant.

  • Zapier: For securely routing contact details to our inbox.

  • Squarespace: For hosting our website. These processors are strictly bound by GDPR compliance.

Data Retention & Your Legal Rights We keep personal data only as long as necessary to fulfill the purposes we collected it for. Under GDPR, you have the right to access, correct, or request the deletion of your personal data. To exercise these rights, contact us at OA@lavenderai.co.uk.

You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.